Inbound Email configuration - SAP CRM with MS Exchange Server

[former_member238852]

Dear Pundits,

We are implementing SAP CRM and one of the requirement is to configure the Inbound email functionality.

As of now, we have successfully configured the outbound mail functionality.

The inbound email functionality to a Single client:

Our MS Exchange Server Domain is ITAstute.com.

Where as, on the CRM system, under SCOT transaction --> Settings --> Default Domain, we have entered the Domain name as

crm-dev.itastute.com

We are planning to receive emails for different email id's like service, complaints, and so on into our SAP system.

How will the exchange server can direct the mails from above external emails from domail itastute.com to onto CRM server domain crm-dev.itastute.com????

Thank you,

Nikee

[Former Member]

Check if the following link is of any use.

http://help.sap.com/saphelp_nw04/helpdata/en/af/73563c1e734f0fe10000000a114084/frameset.htm

[former_member238852]

Hello Venkat,

I have gone thru all the help sites, documents, SAP notes and other SDN links.

No answer found for the above question...

Thank you,

Nikee

[JPReyes]

You haven't search properly... theres info about it in all those places.

Regards

Juan

[former_member238852]

Hello Juan,

All I have found is as follows:

*@crm-dev.itastutecom --> janus.itastute.com:29000

I need to know the details on what need to be done and where and other details related to exchange server and on how to build the routes...

Thank you,

Nikee

[JPReyes]

Nikki,

Theres quite a few good blogs about inbound email processing.

Regards

Juan

[former_member238852]

Hello Juan,

Kindly provide me the links if you have found any???

Thank you,

Nikee Cheella

[Former Member]

You need to sarch for 'inbound email' on SDN and you will get, thats so simple.

[JPReyes]

Do you see the search field above?...

The rules of engagement state that the person posting the thread should research before posting.

Now I'm giving you a hint in letting you know that theres a couple of good blogs about it, now use the search and you'll find them

Regards

Juan

[former_member238852]

There is no document explaining on how to establish the routes/rules with steps for MS Exchange Server.

Thank you,

Nikee

Edited by: Nikee Reddy on Nov 16, 2010 12:16 PM

Edited by: Nikee Reddy on Nov 16, 2010 12:16 PM

[former_member238852]

The closest I have found is

Thank you,

Nikee

Edited by: Nikee Reddy on Nov 16, 2010 12:16 PM

[Former Member]

Then you need to define the routing rule in the exchange server.

Exchange server config is outside the SAP scope and you should contact your exchange admin to get it done.

Also they might force you to use the port 25 if you have any policy such in your company.

We used the routing rule from exchange to BIGIP and BIGIP to our SAP server, that way we could use different port.

You could search in google for the steps and i come accross the link given below.

See if its useful.

Link: [exchange rule|http://www.petri.co.il/forums/showthread.php?t=13120]

Additional input related to the rule.

you need to define the virtual host if you have more than one client that need to be configured for inbound routing.

*@crm-dev.itastutecom => * applies to any user in your system and crm-dev.itastutecom should be your virtual host.

janus.itastute.com => is your hostname and define port number for each client that need to configured.

[Former Member]

Hi,

>There is no document explaining on how to establish the routes/rules with steps for MS Exchange Server.

Which is perfectly to be expected on a SAP site. Documents about Microsoft Exchange Server should be looked after on a Microsoft site.

Regards,

Olivier