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Crystal Reports for VS2010 Installation Error 2753

When attempting to install Crystal Reports for Visual Studio 2010, the installation fails with the following message:

Error 2753. The File "agent.exe.6ED28686_7B19_420C_B255_5B6C1BD2C705" is not marked for installation.

After clicking ok to this message box, a second message appears:

SAP Crystal Reports, version for Visual Studio 2010 installation ended prematurely because of an error.

The relevant lines from the CR4VS_0.log:

MSI (s) (8C:D8) [14:22:16:895]: Skipping action: Bootstrap.6ED28686_7B19_420C_B255_5B6C1BD2C705 (condition is false)
MSI (s) (8C:D8) [14:22:16:895]: Skipping action: Register.6ED28686_7B19_420C_B255_5B6C1BD2C705 (condition is false)
MSI (s) (8C:D8) [14:22:16:895]: Skipping action: Unregister.6ED28686_7B19_420C_B255_5B6C1BD2C705 (condition is false)
MSI (s) (8C:D8) [14:22:16:895]: Skipping action: RegisterPUNoVersion.6ED28686_7B19_420C_B255_5B6C1BD2C705 (condition is false)
MSI (s) (8C:D8) [14:22:16:895]: Doing action: RegisterNoVersion.6ED28686_7B19_420C_B255_5B6C1BD2C705
Action 14:22:16: RegisterNoVersion.6ED28686_7B19_420C_B255_5B6C1BD2C705. 
Action start 14:22:16: RegisterNoVersion.6ED28686_7B19_420C_B255_5B6C1BD2C705.
MSI (s) (8C:D8) [14:22:16:895]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'RegisterNoVersion.6ED28686_7B19_420C_B255_5B6C1BD2C705' 
MSI (s) (8C:D8) [14:22:16:895]: Note: 1: 2753 2: agent.exe.6ED28686_7B19_420C_B255_5B6C1BD2C705 
Error 2753. The File "agent.exe.6ED28686_7B19_420C_B255_5B6C1BD2C705" is not marked for installation.
MSI (s) (8C:D8) [14:49:50:052]: Product: SAP Crystal Reports, version for Visual Studio 2010 -- Error 2753. The File "agent.exe.6ED28686_7B19_420C_B255_5B6C1BD2C705" is not marked for installation.

Action ended 14:49:50: RegisterNoVersion.6ED28686_7B19_420C_B255_5B6C1BD2C705. Return value 3.
Action ended 14:49:50: INSTALL. Return value 3.

The OS is Microsoft Windows XP Professional, Version 5.1.2600 Service Pack 3 Build 2600, x86 32-bit.

Any suggestions?

Former Member
Former Member replied

Riccardo,

We encountered something similar on a few of our developer's machines. We discovered another option was to remove the FLEXnet Connect component altogether before running the Crystal Reports installation. This also fixes the 2753 error and solved the problem you're describing. A side effect of this, however, is that any applications that are installed and use FLEXnet Connect to get updates will no longer receive them.

Here are the steps:

1. Uninstall Crystal Reports for Visual Studio 2010.

2. Download and run the FLEXnet Connect Uninstall utility from http://support.installshield.com/kb/files/Q112918/SoftwareManagerUninstall.exe.

3. Delete (or move to a backup directory) the following directories:

C:\Documents and Settings\All Users\Application Data\Macrovision\FLEXnet Connect

C:\Documents and Settings\All Users\Application Data\FLEXnet

4. Reinstall Crystal Reports for Visual Studio 2010.

Cheers,

Robert

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