Multiple initiators, DELETE ACCOUNT, found

[Former Member]

Hi Experts,

I am trying to provision a DELETE ACCOUNT request,but it's giving me error Multiple initiators, [PATH] DELETE ACCOUNT, found.

I am using the attributes(combination of Company,Business process and Functional area), i am successfuly able to provision create new account and change account types of requests.

But, if i use the same for deletion account i am getting the mentioned error.

Please provide me a hint..

Rgds,

Mukesh

[Former Member]

Thanks Frank,

NOT logic worked.

Rgds,

Mukesh

[Former Member]

For delete account why not just use the attribute Request Type? Are you going to have different workdflows for account deletion based on company/BP/ Functional Area?

Thanks!

Chinmaya

[Former Member]

Hi,

Did you configure the workflow correctly. Are the stages you added in the path are correct? Also, check if you have the same path assigned to multiple initiators.

Rgds,

Raghu

[Former Member]

Hi Raghu,

I have only one stage workflow for deletion(initiator is request type only).I have to select COMPANY,FUNCTIONAL AREA AND BUSINESS PROCESS as these are mandatory in my request creation page.

I wonder if the same path can be used by the create new account request and change new account request,why not i am able to use this for Deletion.

Create/change request follow the paths based on initiators attributes ,Company and business process.

Is there anyway,where i can make COMPANY,FUNCTIONAL AREA AND BUSINESS PROCESS non mandatory fields in request page,so that only request type initiator will be followed.

Rgds,

Mukesh

[koehntopp]

Let me guess: you have another initiator that goes to other attributes, which are also in your DELETE request?

Initiators need to be set up in a way that only one of them matches the data in your request.

In your case, you need to invalidate your first initiaor and re-create it, making sure that it also has request types in it.

OR: you change it by adding a line that says "NOT Request Type = DELETE"

Frank.