Disable "Support Team" and "Message Processor" field on service desk SPS 22

[Former Member]

Dear Expert,

When I using T-code crm_dno_monitor to show all support message on a Service Desk, and then I select a support message to open it. I known every one can change 2 field: Support Team and Message Processor. I need, disable this fields, and only Message Processor can change Support Team and Message Processor. But I do not about this, Please Experts show me how to do that. Thank you very much !!!!!

Thanks and Best Regards,

Tru Hang

[Former Member · Accepted solution]

Hi,

For this issue, you can first find out the partner determination

procedure for Service Desk message , and go the setting of partner

determination procedure, select partner function Support Team and Message

Processor, set them as not changeable. Then the issue should be resolved

The steps are the following:

Spro->CRM->Basic function->partner processing->define Partner

determination procedure

Select your partner determination proceduer, then click the Partner

funtion in proceduer in the left side, you can see the partner function

which defined in your partner determination proceduer, then select

Support Team and Message Processor, go to detail, there is a field calls

changeable, please check it and save.

In this case Processor and End User can

not change Support Team and Message Processor.

so, you have to add authorization to your End User,

but for how to set, please check the following link

http://help.sap.com/saphelp_crm70/helpdata/en/48/a44236ceb873e8e10000000a42189b/frameset.htm

Then, the End User will be able to only view the message.

Kind Regards,

Fabricius

Edited by: Fabricius Zatti on Nov 18, 2010 6:59 PM

[Former Member · Accepted solution]

Dear Fabricius Zatti,

Thank you for your support quickly !

I can do that, but I do not want End User is able to only view the message. I need, End User can leave their message on this message. How to do that ? Please support for me, thank you very much!

Or End User can do every thing on their message, but I need can not change 2 textbox: "Support Team" and "Message Processor" on the support message

Best Regards,

Tru Hang

[Former Member · Accepted solution]

Hi

pls refer te blog [/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination|/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination]

Thanks,

Jansi

[Former Member · Accepted solution]

Dear Jansi,

Thank you for your support !

I configured determine support team, everything 's ok. But at the present, I need disable 2 field " Support Team" and "Message Processor" for End User, so that they can not change .And Message Processor can do that.

Thanks and Best Regards,

Tru Hang

[Former Member · Accepted solution]

Hi

using automatic support team determination you can acheive this, but for disable the fields,nt sure, can be acheived by BADI.

[|]

i am looking forward this from experts

Thaks,

Jansi

[Former Member · Accepted solution]

Dear Experts,

I have copy Transaction Type SLFN to ZLFN, and I created a Role Z1 with CRM_ORD_LP Authorization Object and ZLFN Transaction Type. And Role Z2 with CRM_ORD_LP Authorization Object + SLFN Transaction Type. End User in Role Z1 can not display their message, but End User in Role Z2 is ok. I do not know why ?Please support for me. Thank you very much

Best Regards,

Tru Hang