File is missing in Document Info Record

[biagio_lobascio2]

Hi,

we are facing a serious Problem. A File that should be on one of our Document Info Records (DIR) is missing. The Change History shows a checkout and Checkin as last action for this file. There was no deletion activity.

The File can be still found in our FileBased ContentServer but as it is compressed (due to Content-Server compression) it can not be read.

Now i have two questions about that:

1. What might be happened that this file is no more attached on DIR without doing any deletion operation?

2. What can we do to reattach the compressed File that is in ContentServer?

Thanks a lot!

[christoph_hopf]

Hi,

as the file should be checked in to a content server repository please test the report DMS_KPRO_READ. Here you can enter the document info record data and the result will show you all assigned original files. Further there is a small green download button which should enable you to download the file to your PC.

Best regards,

Christoph