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E-invoice (two invoices are being emailed instead of one)

Former Member
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Hi,

When carrying out the e-invoice process customers receive two emails of the same invoice instead of one. Please could someone point me in the right direction to solve this issue.

Thanks in advance.

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Answers (1)

Answers (1)

eduardo_hinojosa
Active Contributor
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Hi,

Check if you have defined twice the message in VV33. Check the entries in table NAST (number of entries, ...)

Sometimes, some mail boxes where have a lot of messages, doesnt know if they have sent the message, so, they send twice or more until they know that it has been sent. So, check how many entries you have in SOST. If you have a lot, reorganize sost. So, check Note 510969 - SAPoffice: Reorganization - Corrections and related notes.

I hope it helps you

Regards,

Eduardo

Former Member
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Hi Eduardo,

Thanks for your reply. It was my own mistake when creating billing doucments as I was using two different transactions which was creating two outputs - thats why I was getting two emails.

Former Member
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