on 11-07-2010 8:21 AM
Hello,
Can SLA beimplemented for Change Requests(CharM)?
If yes, pointers please.
Thanks!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Not sure still
Hi,
As far as I know, you can just use SLA for service desk messages. In the other hand, you can create your chage requests trough these service desk messages and maybe you can control the SLA from there.
Best Regards,
Fernando Rocha
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.