Infoview expiration Issue

[Former Member]

1) Logging with my user name and password in Infoview to create Webi reports. Everything looks good drag and drop create report.

2) When I try to save the report, Pops an error to save.

could not save the document to the repository for the following reason: [repo_proxy 30] DocumentFace:: UploadBlob - Query execute has failed: Error occured while attempting to reconnect to CMS: Not a valid logon token.(FWB 00003)

(hr = #0x80042a70)(WIS 30567) </td></tr></table></html>

3) When I click Document List, I am logging out unexpectedly.

4) After I logging into infoview and again tried to open the Document list. It pops up with an error.

An error has occurred: Unable to reconnect to the CMS eeeertr.xxxx.net:6400. The session has been logged off or has expired. (FWM 01002)

An error has occurred: Cannot initialize Report Engine server. (Error: RWI 00226)

5) After loging out of the infoview and trying again. It is working Finally. Looks like my reporting is also saving.

Version is XI 3.1, SP3.

[former_member142702]

It looks like this is a known issue on Linux. Check sap note 1432731 (http://service.sap.com/notes).

Planned to be corrected in SP4.

Regards,

Stratos

[Former Member]

But we are using Windows. Is it still the same for both OS

[former_member142702]

I would recommend to open a case by SAP support (http://service.sap.com/support). The note refers to Linux but this may affect other OS also. This is the only ay to get an official statement about this. Does your organization have a support contract with SAP?

Regards,

Stratos

[Former Member]

we need to contact our OEM supplier to open a ticket. Can you give some inputs on the issue as I am not an Administrator here. At this point as user I need to take care everything including issues.

[former_member142702]

Please provide your OEM with the description of the problem and the SAP note number I mentioned before. Ask for a confirmation if this is the same problem since you are using Windows. I assume that SAP should provide then a statement about this.

Regards,

Stratos