offline approval for line item based Shopping carts

[Former Member]

Hi ,

We are planning to use offline approval and line item based approval (item based approval workflow) for shopping carts.

For e.g. 10 line items in a cart can have 10 different cost centres, and a line each need to go to respective cost centre managers for approval.

have few clarifications:

1. Can offline approval be used for item based shopping cart approval workflow?

2. Can different line items be sent by mail to different mail boxes?

3. Will 1 manager see all the 10 line items OR only the 1 line item for which he is responsible?

4. If he will get only line for which he is responsible , and once he clicks on approve , will this approval apply to his line item only , OR it will apply to all the 10 line items ?

Rgds

Sumendra

[Former Member]

Hi Sumedra,

Which workflow are you using - application or process contrlled workflow?

Assuming you are using process-controlled workflow - I will answer following questions -

1. Can offline approval be used for item based shopping cart approval workflow?

- Yes, it can be used !

2. Can different line items be sent by mail to different mail boxes?

Yes

3. Will 1 manager see all the 10 line items OR only the 1 line item for which he is responsible?

1 manager can 'see' all the items but he can only approve or reject the item that he is suppose to act on. All other item will be grayed out. However, this behaviour is configuarable !

4. If he will get only line for which he is responsible , and once he clicks on approve , will this approval apply to his line item only , OR it will apply to all the 10 line items ?

- see above

Regards,

Amit

[Former Member]

Hi Amit,

Apologise for the delayed response.

Thanks for the reply.

Rgds

Sumendra

[Former Member]

Hi,

Before implementing please check the note 731637 and 777133

There are some inherent shortcomings in item based approval workflow

Rgds

Venkat