Delivery of Contract Quantity after Order Line Item Rejection

[Former Member]

Hi,

We have following scenario:

The Sales Order (100 units) is created with reference to Contract (500 units) and then partially delivered (95 units).

As the small residual of 5 units is remaining so we have put reson for rejection for line item.

When we try to create new Order with reference to Contract then system is considering the 500 units again. Actually as per contract, system should consider 405 units (500 in contract - 95 already delivered)

Also if we will not reject the line item then 5 units will not be considered for delivery.

We would like to design the solution wherein we can deliver all 500 units.

Thanks in advance.

Regards,

Sameer

[Former Member]

Hi Sameer ,

The described case is part of standard behavior. Look below the exaplanation:

The open quantity of a contract is calculated only from the ordered

quantity. It does not consider the delivered quantity.

When you set the reason for rejection, it means that this order is not

related to the contract. So the copied quantity is set to zero.

If you wish that the relation to the contract remains,

you should reduce the order quantity to the delivered quantity.

So if you create a sales order with reference to a contract and you

enter a reason for rejection in the sales order we reopen the quantity

in the contract. We suppose that the customer wants to get these

quantities at a later time.

In both cases, our suggestion is the following:

instead of rejecting the sales order item or set delivery tolerance,

you should decrease order quantity directly,

so that delivery quantity= sales order item quantity.

I hope it clarifies the situation.

regards

Ruy Castro

[Former Member]

Hi Ruy,

Thank you for prompt reply.

We have already suggested client that instead of Reason for Rejection, they can use Underdelivery Tolerence or Delivery Block to prevent the new delivery creation and then we can provide user exit option or z transaction option to change the order quantity to delivered quantity to avoid the problem with residual quantity in order.

But meanwhile we are checking whether it is standard behaviour or anything can be done in cofiguration. As per your answer, it is standard behavior.

Thank you for support.

Regards,

Sameer

Edited by: SameerK on Nov 3, 2010 7:07 AM