problem sending PDFs documents

[Former Member]

Hi guys

Occassionally, complaints are received that customers cannot open certificates sent by us, Some of the PDFs can be opened, some cannot. According to Adobe Reader, the format is not supported. In J6NY, I can open the stored certificate, so the reference document is okay

Edited by: cutomolina on Nov 1, 2010 10:36 PM

[Former Member]

We experienced the same and the problem was on the recipient exchange. Try sending document to yourself and then forwarding to customer. If you can open it and the customer can open the one sent directly, then the customer has a restriction and their technical group needs to set permissions to accept the email and documents from your sender.

[Former Member]

this might be the problem with the foreign language fonts installed at the recepient system at the Acrobat level. try checking this