on 11-01-2010 7:55 PM
Hi, all, I'm a basis consultant.
I have one guide titled - "Configuration Service Desk for VAR"
I need implement Service desk in my company(A Healtcare company),
this guide is very descriptible as step a step.. then Can I follow this guide in my implementation process.?
the previos question because i can´t find any good guide for implementation in NON VAR escenary.
Can you suggest me, how can I face the implementation. Any can share some documents or recommendations?
Thanks a ton
HI,
Please kindly check the SAPNET alias /rkt-solman -> SAP Solution Manager 7.0 -> Support Organizations / Service Providers
-> Service Desk
once you open this you would be able to see a variety of service desk related saptutor files and one of those is the
--> How to Maintain IMG for Service Desk , this is the one that talks about the configuration of service desk via IMG (transaction spro)
By the way, even if you are on a higher version of solman release, this saptutor is still very much relevent and applicable at
times.
There are also some exisiting SDN resources that maybe helpful too
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
Hope this helps.
Cheers
SH
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Hi,
Off hand, I could think of are a few areas;
For Standard VAR scenario, the status profile should be SLFC0001 and
the action profile should be "AI_SDK_STANDARD".
You may know that in VAR scenario, there is a action "Send message
automatically to SAP", this action will be triggered only the status
"Send to SAP automatically(E0011)" is set in Further status. And
this status only exists in status profile SLFC0001.
As you know VAR is meant for resellers thus able to support different customer numbers.
in this case, some settings ie. Badi have to be activated, some example with the VAR scenarios are available in the following notes that affects the implementation on top of a service desk implementation
1023598 SAP Solution Manager Service Desk for service providers
1246945 Incorrect s-user determination with several custome
1140822 SAP customer number for installation number &1 unkn
Hope this helps.
Cheers
SH
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