Even though the customer group is maintained in the customer master, it is not updating for all the sales orders. This is happening across customers. What could be the reason and how to correct it?
Check whether you have updated the customer groups for all the relevant sales areas. May be you are creating the sales order for a different sales area than the one for which you have maintained the data.
If I go to the customer master from the sales order, it takes me to the sales area data of the customer relevant to that sales order. In there, the customer group is maintained whereas in the sales order it is blank. Again randomly.
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