RCA Managed SID users password locked

[rohan_hardikar2]

Hi All,

The configuration of the managed system went well for SID DR2. I have given Dialog user for the configuration of managed system and it created SMDAGENT_SMP and SAPSUPPORT users. But now when my Dialog user password is changed (due to its expiry), the RCA of some part is locking the Dialog user of managed system DR2 as its using same old password.

My question is whether this behaviour is happend to anyone else, and if it happend how to solve it.

Thanks,

Rohan

[Paul_Babier · Accepted solution]

Hello Rohan,

Sounds like you have specified a user of type "Dialog", when you should have used "Service" or "Communication".

As you are aware Dialog users passwords age (expire), and if the Username/password is saved during setup, using a dialog user, as soon as that password expires and forces a change, then the stored password will no logonger be valid, and failed logon attempts will lock out the user. You can unlock the user, but the invalid logons will persist.

Even if you run setup again, if you persist in using as dialog user, the problem will recurr as soon as the password expires again. The solution is to use the correct user Type for the provided users during setup.

Regards,

Paul

[rohan_hardikar2]

Thanks paul.

[allam_drebes]

Hi Rohan,

If you are refering to SAPSUPPORT user being locked, check if you have changed the password for this user in the Setup Wizard for the system DR2.

1. Diagnostics Setup

2. Managed Systems

3. Setup Wizard

4. Setup Parameters

Under "Initial User/Passwords" inform the new password and rerun the setup.

If you are refering to the Diagnostics agent user being locked, refer to "RCA User Administration Guide" section 2.3.8. There you will see how to update the password for this user.

["RCA User Administration Guide"|https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000086995&_SCENARIO=01100035870000000202&_OBJECT=011000358700000178012009E]

Kind Regards,

Allam Drebes