RFC monitor with CCMS

[Former Member]

Hello,

I'm implementing RFC monitor with CCMS and I have a problem.

I was able to implement the method with an auto-reaction method of send mail.

It is working fine but it doesn't repeat the alert! Let's say, imagine that the RFC isn't working since 3am... we are now at 13pm and the alert is not triggered anymore. In fact, in RZ20 I just see 1 Alert triggered at 3am.

Is there any way to set this alert to trigger every period of time?

thanks.

regards,

Filipe Vasconcelos

[Former Member]

You can configure ALM (Alert Management) so that CCMS alerts are forwarded to ALM. Then ALM can be configured to handle each CCMS alert as you need. For example, to repeat the alert 5 times at 20 minutes intervals if the issue hasn't been fixed, and then to escalate the situation to a second level support for the 6th alert.

Search for more info about CCMS and ALM in google or SAP forums.

Regards

[tomas-krojzl]

Hello,

first it would be good to clarify which monitor are you implementing - there are multiple RFC monitors - for example:

Availability and Performance Overview Monitor :

http://help.sap.com/saphelp_nw70/Helpdata/en/ae/cd823bd26a5c42e10000000a114084/frameset.htm

Transactional RFC and Queued RFC Monitor

http://help.sap.com/saphelp_nw70/Helpdata/en/8b/ceea3b31aac554e10000000a114084/frameset.htm

Best to type the name of monitor as displayed in RZ20.

Based on the type of monitor you might find the answer here:

http://help.sap.com/saphelp_nw70/Helpdata/en/f6/c55c3bab977239e10000000a114084/frameset.htm

(for example for status monitor you can set option "When should a message trigger an alert?" to "Always (at every message)")

Anyway I am afraid that in case you are using performance monitor there is not much you can do. Possibility can be to check if data collection method (for example function) has parameter that can do this (but I am skeptical about this) - if not then you would have to adjust data collection method or implement the monitoring in another way.

Possibility can be to use some kind of "switch". You can activate option "Display All-Clears in Alert Browser" - this will generate green alerts. Then you can program your own autoreaction method that will perform the "switch operation" (simple insert/update/delete into some Z-table you will create - based on status of alert - red/yellow/green.) Then you can have batch job running another Z-program that is reading this value and constantly reminding use via email.

If you program this in a good way (abstract autoreaction method) - you can reuse this solution for other monitors as well and easily buid you own email notification functionality.

I hope it helps.

Best regards.