OSS Message UPDATE to SOLMAN CALL

[Former Member]

Dear Experts,

We have Service Desk in place where we have also configured 'Forward Message to SAP'. We are sending message to SAP by using 'Send Message to SAP' action. As soon as we perform the action and save, we are getting OSS Number and its status as 'Sent to SAP' in Transaction Data - SAP Attributes.

The problem is Solution Manager Support Ticket is not getting updated with OSS replies and status even though the background program RNOTIFUPDATE01 is scheduled in background and running in the interval of 3 hours everyday. But we are able to get the all OSS replies and status reflection into Solution Manager system under particular Support Message when we perform 'Update SAP Message' action manually.

Our customer needs the SAP Message Update automatically, we thought RNOTIFUPDATE01 program will solve this issue but we are still facing the issue.

Kindly suggest any quick solution and also correct, if we are wrong at any steps.

Regards,

Bala

[Former Member]

Hi

pls chk the RFC destination SAP-OSS-LIST-O01, this will be used to retrieve and updates frm SAP on the message which sent to SAP and check action Update SAP Message.

jansi

[Former Member]

Hi Jansi,

Action profile 'Update SAP Message' is working fine. Whenever we do perform the action from CRMD_ORDER, OSS replies and status are getting updated correctly. Hence no issues with 'Update SAP Message' .

but RNOTIFUPDATE01 program is running but OSS replies are not getting updated. Ideally the scenarios is whenever SAP replies, those replies will be automatically reflected to Solution manager using RNOTIFUPDATE01 background program. Or else manually we can do the action 'Update SAP Message' and get the SAP replies into Solution Manager.

What are the differences between RNOTIFUPDATE01 and 'Update SAP Message' technically. I hope both should use same API's or Class Program to update the replies.

if you say that 'SAP-OSS-LIST-O01' RFC is the problem, will this RFC not used while performing 'Update SAP Message'?

Please explain in detail.

Regards,

Bala

[Former Member]

Hi

pls refer [Note 802659 - Update job RNOTIFUPDATE01 no longer works|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=802659]

jansi

[Former Member]

Hi

I have the same issue. How did you resolve.

I checked both

802659		Update job RNOTIFUPDATE01 no longer works
766505 - OSS1: Changes to RFC connection SAPOSS