How do you add non-SAP components to service desk?

[Former Member]

Hi

Does anyone know how to add non-SAP components to Service Desk so they can be chosen for messages in solman_workcenter?

I have seen quite a few posts on the subject but no specific answers.

Is it do be done by adding additional entries to DSWP_CSNCOMP and DSWP_CSNCOMPTXT?

Thank you for your help.

[mateus_pedroso · Accepted solution]

Check page 8 of this pdf below;

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c009c947-221d-2c10-e9ab-f8ad69acb...

Check page 39 of Security Guide of Sap Solution Manager EHP1 located in service.sap.com/instguides.

Tables used by components are:

dswpcsncomptxt CSN-component keys texts

dswpcsncompquest CSN-component specific questions

dswp_csncomp CSN-component keys

Please check above and try to customize as per need.

[Former Member · Accepted solution]

Hi Mateus

Thank you for your information. We have solved this by using 2 'z' structures with maintenance views.

Regards

Ashley