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Requisitioner is not receiving the PO approval mail

Former Member
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Hi SAP Guru's

SRM 5.0 CCM2.0 , Extended Classic Scenario,

After creating the PO , the PDF format of PO with Email notification is sent to the vendor Email address but requisitioner is not getting any PO approval mail for the same. its been 3-4 weeks requisitioner is not receiving any mail before that the mail was sending into mailbox.

I have checked in SOST TC and seen that the email is sent to the vendor address only but not to requisitioner.

There is two batch job are running for that - Z_Print_PO ( Sending PO by mail to vendor )and Z_SENDMAIL ( Sending PO by mail to vendor )

Please clarify should requisitioner also get the PDF of PO or get the PO approval mail only & How ?

Kindly advice.

Thanks ,

Jayoti

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Answers (1)

Answers (1)

laurent_burtaire
Active Contributor
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Hello Jayoti,

(...)

After creating the PO , the PDF format of PO with Email notification is sent to the vendor Email address but requisitioner is not getting any PO approval mail for the same. its been 3-4 weeks requisitioner is not receiving any mail before that the mail was sending into mailbox.

(...)

During output PO (whatever the sending medium), no approval PO workflow mail can be sent as the workflow is finished.

Clarify what you are talking about for Requisitionner: notification mail when PO is approved or approval workflow mail ?

Regards.

Laurent.

Former Member
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Hi Laurent,

Please note that once PO is approved an Email notification is send to the requisitioner that - PO has been approved. This mail is not going to the SC creator.

Vendor is receiving the PO PDF and I can see the vendor email id in SOST.

But Requisitioner is not receiving an Email notification for PO approval . Thats why Payment was blocked as suppliers received the PO but user didnt.

Kindly advice.

laurent_burtaire
Active Contributor
0 Kudos

Hello,

Check your customizing regarding recipient of notifications definition and also in SO16 transaction if "Send to Home Addresses of Users" ("Mail sy.grp" tab) is set.

Regards.

Laurent.