on 10-23-2010 7:45 PM
Dear expert
we recently upgraded from 5.2 to 5.3 SP12 .Now we there are some old request from 5.2 which are not getting closed in 5.3 .
These request are change request as we have already taken follwoing steps :
1. added USER DEFAULT in Change request type .
2. Created dummy entry in USER DEFAULT .
All new request are getting closed .
Strange behaviour here is that few request to the same backend system are getting closed .Only few are there which are not getting closed .
Thanks & Regards
Asheesh
even old request were closed after adding all the system in dummy entry .
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