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User status is not changed while action is executed.

Former Member
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Hi all,

we want to change the user status of the support message via actions. So we set up an example action "Processing" which should change the status from "New" to "In Development".

When we execute the action, the status is not changed, the message remains in status "New".

Definition of action:

Processing: Method call: HF_SET_STATUS and Processing Parameters: USER_STATUS Initial value E0002.

ABAP Dic. Ref for processing parameter USER_STAUS is TJ30-ESTAT.

Status Profile:

SLFN0001 E0001 X 10 60 10 1 1 SLFN NEW New

SLFN0001 E0002 20 60 20 1 1 SLFN INPR PROC In Process

I have no idea what cause the problem. I've checked [;, but it did not resolve the problem.

Any help would be much appreciated.

Regards

Daniel

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Any one got an idea where the problem might be?

Former Member
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Hi

verify your config by this guide

[http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d06db8e2-5036-2c10-1a97-dee1364fcec8?quicklink=index&overridelayout=true|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d06db8e2-5036-2c10-1a97-dee1364fcec8?quicklink=index&overridelayout=true]

and check the note [Note 1493154 - Incident Management: Change status after key user's reply|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1493154]

jansi