Shopping Cart Approval - Multiple Approvers

[Former Member]

Hi Experts,

I have been trying to understand the workflow set up here for the Shopping Cart Approval process. When a Shopping Cart has multiple approvers (single level) and any one of the approvers approves the cart, the line item disappears from the inbox (SRM) of the other approvers. However, we came across a couple of cases where the approval line item still exist in the inbox of the approver even though the cart has actually been approved. When the cart is tried to be approved again the message pops up "The Shopping Cart has since been approved. Changes no longer possible."

Could you help me identify the workflow task or the BADI which makes posible the deletion of approved line items from others inbox. Any lead would help me resolve the problem in the system.

Thanks for your help.

Regards,

Subhrangsu

[Former Member]

Hi

The work items should disappear from inbox of other approvers once the cart is approved by one of them.

If its not refreshed, then there seem to be UWL Refrersh issue. (if you are on SRM7.0)

If the item does not disappear from the inbox of other approvers, then you may delete the work items from their SRM INbox (via GUI Login in Business workplace inbox)

Regards

Virender Singh