User not able to login after upgrade of kernel

[former_member432715]

Hi,

we completed our kernel upgrade activity for quality, during that time a update was cancelled for user "Update requests were deleted" for this particular user. Now since that time he is not able to login login screen hangs, In sm21 the error shows Delete session 001 after error 047. Please help

[Former Member]

>In sm21 the error shows Delete session 001 after error 047.

In SM21 you can also find the WP number, please see the related WP logs or request user to re-logon and check the current logs.

if possible paste few entries from the WP trace, make sure you select and copy correct WP and logs before you paste here.

Also can you please check is there any update request pending for this user?

[former_member432715]

Hi Please find the detail of sm 21

19 oct At the time of upgrade 27 total error which same as below

Update requests were deleted (VBKEY = 4C751B3C54333B40E1000000AC190055, VBUSR =172939

20 oct

Every time he tries to lgoin same errors comes

16:41:34 DIA 002 600 SESSION_MANAGER Q0 2 Stop Workproc 2, PID 2228

16:41:35 DIA 002 600 R4 7 Delete session 001 after error 047

[Former Member]

Can you please paste the WP 002 log? (not full but related to the userID only)

[former_member432715]

Hi

Please find the appropriate log

10:27:46 DIA 002 600 SESSION_MANAGER Q0 2 Stop Workproc 2, PID 3737

10:27:46 DIA 002 600 R4 7 Delete session 001 after error 047

11:55:55 DIA 002 600 SESSION_MANAGER Q0 2 Stop Workproc 2, PID 5987

11:55:55 DIA 002 600 R4 7 Delete session 001 after error 047

12:00:55 DIA 002 600 SMEN Q0 2 Stop Workproc 2, PID 6555

12:07:31 DIA 002 600 SESSION_MANAGER Q0 2 Stop Workproc 2, PID 6587

[Former Member]

Not SM21 logs,

please go to SM50 and select WP no 2, from menu --> process --> trace --> display file. Make sure you copy and paste the logs after 12:00

[former_member432715]

***LOG Q0I=> NiIRead: recv (104: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 14 / sock 19

(SI_ECONN_BROKEN/104; I4; ST; 172.25.0.1:20482) [nixxi.cpp 4424]

Network error of client T31, NiBufReceive (-6: NIECONN_BROKEN), dp_tm_status=3

Client address of T31 is 172.25.0.1(172.25.0.1)

***LOG Q04=> DpRTmPrep, NiBufReceive (1248 173576 31 ibggn82322-2) [dpxxdisp.c 12364]

RM-T31, U1248, 600 173576, ibggn82322-2, 15:45:31, M0, W2, SESS, 2/0

HardCancel request for T31 U1248 M0 received from DISPATCHER

***LOG Q0I=> NiIRead: recv (104: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 9 / sock 21

(SI_ECONN_BROKEN/104; I4; ST; 172.25.0.1:26074) [nixxi.cpp 4424]

Network error of client T37, NiBufReceive (-6: NIECONN_BROKEN), dp_tm_status=3

Client address of T37 is 172.25.0.1(172.25.0.1)

***LOG Q04=> DpRTmPrep, NiBufReceive (1250 173576 37 ibggn82322-2) [dpxxdisp.c 12364]

RM-T37, U1250, 600 173576, ibggn82322-2, 15:53:38, M0, W1, SESS, 2/0

HardCancel request for T37 U1250 M0 received from DISPATCHER

Thu Oct 21 15:54:56 2010

DpHdlDeadWp: restart wp (pid=7922) automatically

DpHdlDeadWp: restart wp (pid=6913) automatically

Thu Oct 21 15:54:57 2010

• ERROR => DpRqCheck: T31 in state TM_SLOT_FREE [dpxxdisp.c 7423]

***LOG Q0G=> DpRqBadHandle, bad_req ( DIA) [dpxxdisp.c 5698]

• ERROR => BAD REQUEST - Reason: DpRqCheck failed (line 6513): [dpxxdisp.c 5700]

-IN sender_id DISPATCHER tid 31 wp_ca_blk 1 wp_id 3

-IN action SEND_TO_WP uid 1248 appc_ca_blk -1 type DIA

-IN new_stat NO_CHANGE mode 0 len 8 rq_id 1835

-IN req_info CANCELMODE

Thu Oct 21 15:55:01 2010

DpHdlDeadWp: restart wp (pid=7914) automatically

[Former Member]

There is a network error, please request your network team to investigate.

If you want you can request the user to ping to your SAP server. (If ping is enabled) lets check for the response and if there are any packet loss.

Is it possible to logon from your desktop/computer to SAP using his userID.

[former_member432715]

No i have tried from my laptop. It is same from every where. Do I restart the server again. i also updated sapbasis and sap abap patch for same system. They are in sync. But after upgarding patch i didnot restarted the server. Before that i upgraded kernel 254 then the server was restrted

[Former Member]

I don't think so restart will help you to resolve this issue.

If you are able to logon from your laptop with your UserID without issues but only issue when you logon from your laptop using his userID.

Does this user has too many roles/profiles attached? for testing can you make a copy of this user and assign same access. Then try to logon with new userID.

[former_member432715]

i cannot login with his id on any machine.

I deleted the user then again created same user id. but issue is same. Not able to go to welcome screen after entering password however by right clicking and opening new session it goes to new session window and run all the tcodes. But when tring to go back to sap welcome screen not able to do so.

[Former Member]

Can you check whether he has activated user menu? and his menu may have loo big?

Also what is this welcome screen do you have any picture loaded?

[former_member432715]

It was solved after we restarted our system.

[former_member227283]

Hi,

Particular user is facing the problem or all the users are facing problem.

Thanks

Anil

[former_member432715]

hi,

Only one user is facing the issue, his update was also cancelled during update activity.

[Former Member]

Hi,

Check if there are any old sessions of that user in SM04. If you find any then choose log off system wide from User menu. Also, cehck in SM12 if any lock entries still exists with that user. If any then delete them when user is not logged in. Also do check in DB01 for any dead locks.

Try this and let us know.

Regards,

Sharath

[former_member227283]

Hi,

Can we know which database you are using.

Thanks

Anil

[former_member432715]

I have checked all the entries, no dead lock, no user session & no update with this user id. When ever the user tries to login he is not able to go to welcome screen, it hangs. However when we right click and copen new session then new session windows open and from there he can run the tcodes. but when we try to go back from that screen to welcome screen it hangs. So basically the user is getting in to the system but not able to access the welcome screen

[former_member432715]

Hi Anil,

The databese is ORACLE 10.1.0.

[former_member227283]

Hi ,

SAP doesn't support oracle 10.1.0..

You have to upgrade your oracle patch from 10.1.0 to 10.2.0.2 Minmum for SAP support.

Thanks

Anil

[former_member432715]

im sorry i typed in wrong information it is already 10.2.0.2. we do get support from sap. But thought of solving it myself with the help of you experts. And according to me it is not database issue. no other user is facing any such issue. It is i suppose dispatcher issue.

[former_member227283]

Hi,

When you deleted the update record, before upgrading the kernel or after upgrading the kernel.

Thanks

Anil