SRM 7.0 installtion stuck at phase4 Install common system files.

[Former Member]

Hello All,

I am installing AS-Java ,SRM 7.0 Support Release 1.

The SAP installation GUI screen goes blank at the phase4 Install common system files.

And there is nothing happening in the sapinst.log and the sapinst_dev.log after this point.

I have attached the logs for the sapinst. Please help, I am not able to go any forward with this.

NOTE: our /sapinst -installation directly is an NFS mount. I am not sure this that can cause any of these problems.

sapinst.log

__________

INFO 2010-10-19 16:42:21.942

File system node /usr/sap/trans/data exists already. Nothing to do.

INFO 2010-10-19 16:42:21.953

File system node /usr/sap/trans/etc exists already. Nothing to do.

INFO 2010-10-19 16:42:21.963

File system node /usr/sap/trans/log exists already. Nothing to do.

INFO 2010-10-19 16:42:21.975

File system node /usr/sap/trans/sapnames exists already. Nothing to do.

INFO 2010-10-19 16:42:21.986

File system node /usr/sap/trans/tmp exists already. Nothing to do.

sapinst_dev.log

_____________

INFO 2010-10-19 16:42:22.051 [syuxccuren.cpp:543]

CSyCurrentProcessEnvironmentImpl::setEffectiveGroup(PSyGroup)

Effective group id set to 203.

TRACE 2010-10-19 16:42:22.051

Setting umask to 022

TRACE 2010-10-19 16:42:22.052 [syuxccuren.cpp:146]

CSyCurrentProcessEnvironmentImpl::setUmask(ulong)

umask set to 18

TRACE 2010-10-19 16:42:22.084

Setting environment for user clqadm

INFO 2010-10-19 16:42:22.086 [syuxcaccmg.cpp:227]

bool CSyAccountMgtImpl::isExisting(ISyAccountMgt::eAccountType accountType, iastring sName)

Account 0 already exists.

TRACE 2010-10-19 16:42:22.090 [syuxcuser.cpp:406]

PSyGroup CSyUserImpl::getPrimaryGroup()

account user="clqadm" uid=

Thank You!

[Former Member · Accepted solution]

Hi,

SAP recommends to have the installation files in the local FS. Copy the intsllation files to a local FS and the retry the installation.

Regards,

Varadharajan M

[Former Member · Accepted solution]

I have copied my /sapinst as a local directory instead of the NFS mount.

Restarted the sapinst and continued with the previous installation option.

It's again hung up in the same phase - install common system files.

Do i have to start my installation as a new install?

If so , do i have to delete all the previous installation logs in /tmp?

What do i do?

[Former Member · Accepted solution]

Hi,

Yes, please start the installation again and SAPINST will start creating the logs automatically and no need to delete the files in /tmp.

Regards,

Varadharajan M

[Former Member · Accepted solution]

I have copied my /sap inst as a local directory instead of the NFS mount and restarted my installation with the new option and it completed successfully.

I think the trick is to :

1. Have your sapinst directory locally available.

2. open a new installation session every time the previous session hangs up.

Thank You guys for your help!

[Former Member]

>> NOTE: our /sapinst -installation directly is an NFS mount. I am not sure this that can cause any of these problems.

hm! may be, SAP recommends not to use NFS file systems for installations.