Canu00B4t find message on crm_dno_monitor

[Former Member]

Hello Folks,

I´ve created one message in transaction NOTIF_CREATE successfully, but when I search this message

in the transaction CRM_DNO_MONITOR, I just can´t find it.

Anyone know what do I have to do find it?

[Former Member · Accepted solution]

Hi,

Please kindly ensure the variant in crm_dno_monitor is as per default, next also try to verify if the basis message for the ticket is existing you may want to verify this in transaction dnotifwl too; lastly ensure that the points in note is met

824640 Customizing missing for Service Desk in Solution Manager

Hope this helps.

Cheers

SH

[Former Member]

1. Make sure the posting date is within the date the message was created

2. Maintain your User ID on the Identification tab in BP (Employee role)