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User unable to download the attachment,only one user has this problem.

Former Member
0 Kudos

User is unable to download the attachment.when user try to down load the attachment,system asking USER NAME &PSW.user keep on giving inputs.but system keep on asking.If user stop giving or cancel ,user getting LOGON FAILED error message .

1.this problem is only for one user.

2.from day one ,user created,has this problem

3.tried in another system,no use.

4.Attachment uploaded by same user.

please suggest me ,what could be the reason,and how to resove this?

many thanks

Edited by: informationtechnology on Oct 17, 2010 10:44 AM

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Check in SICF to see if the docserver service has logon data provided. With this populated, it shouldn't ask for a name and password when viewing attachments.

Path: /default_host/sap/ebp/

Service: docserver

Regards,

Scott

Edited by: Scott Reagan on Oct 18, 2010 8:01 AM

Former Member
0 Kudos

Dear Scott,

Thank you so much for ans,but only one user has this problem.and could expalin me how to check as you said.I gone through the navigation as you said

Path: /default_host/sap/ebp/

Servuce: docserver

I donot know how to check.plz explain mein detail.If you give ur mail id i could send the error scrren shot.

Many Thanks

Answers (1)

Answers (1)

Former Member
0 Kudos

Here are the steps:

1. Execute SICF transaction.

2. Enter docserver as Service Name.

3. Execute

4. Double Click docserver in the returned list.

5. Click logon data tab and verify that logon information is maintained for the service.

Regards,

Scott