System is not getting up after resetting the password of user SAPSR3

[Former Member]

Hi All,

Our system 'XXX' is completely down after resetting the password of

user SAPSR3.Though the database is up and I am able to connect with the

ID SAPSR3 and password,still restart of SAP is not happening. Giving error startup

of database failled with RC = 12.

Please help us to resolve this issue. Is there a way to truncate the old incorrect password

from table SAPUSER at OS level and insert the new password in the table?

Your help will be highly obliged.

Regards,

[Former Member]

Hi,

The issue is fixed..by again resetting the password using BRTOOLS.

Thanks for your time.

Regards,

Ashutosh

[Former Member]

Hi ASHUTOSH,

Start by checking Note 400241.

Best Regards,

Matt

[Former Member]

Have a look at [SAP Note 562863 - FAQ: Logon mechanisms|https://service.sap.com/sap/support/notes/562863]

Point 6 and 7 will help.

Hope this helps.

Thanks,

Naveed