Delivery unit / Rounding profile for a specific customer
A specific customer has to receive full case/box for specific products (for ex 1 case = 20 EA, if the customer orders 24 EA, he will receive 20 EA = 1full case). For other customers there is no restriction, they can order 1EA... The orders come via EDI and customer service is not able to control each order.
Thank you very much for your help!
Try the customer material infor record (VD51/VD52/VD53) which is designed for this purpose - maybe the use of field KMNT-RDPRF (Rounding profile) can help...