The service "SAPinstService" does not allow multiple clients to logon

[Former Member]

Hello Experts,

I'have a running installation of sap ides on a virtual machine which is taking days by now (i guess it's because I'm using a virtual machine running on an external usb drive..), anyway,

Installation is remote, on my linux application server I ran sapinst -nogui

and I connect using my windows client using sapinstgui

I was able to monitor the progress of the installation, but now suddenly I can't connect to the Gui server, message is

The service "SAPinstService" does not allow multiple clients to logon

It's clear that the Gui server has a connection hanged somewhere but I don't know how to identify it and how to terminate it in order to connect again from my windows client.

Any idea on this

Thank you

[daniel_kaoro · Accepted solution]

Hello,

Well you can check if the sapinst is still running... you can check the sapinst logs see if they are being updated.

From there you will have the information in which phase the installation is or if it has stopped for any other reason.

My suggestion is... from the frontend side you can see the sapinst logs to find which port sapinst is trying to connect to the backend, then in the backend side you can try a 'netstat -an portnumber' to identify which program/process is hanging sapinst(frontend) connection.

I hope it helps you to continue this installation.

Regards,

Daniel.

[Former Member]

netstat is a fine tool for querying network connections

thanks for the info