on 10-12-2010 4:09 PM
Hi all,
We are trying to approve a request in CUP, but we keep getting an error mesage: "No data exists in selected time period"
Then, we cannot close the request.
Is this a configuration error? What can we do?
Today we go live, so I appreciate a really fast answer!
Thanks a lot
Paola
Paola,
Check the user validity and role validity dates. It would be helpful if you can provided workflow settings and logs to find the root cause of the problem.
Alpesh
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Alpesh,
The dates are the same, for the user and the roles.
The workflow settings are as follows:
- One initiator, for creation and modification. It depends on the company, the request type, priority, application and employee type.
- There is only one stage, with:
..- Risk Analysis mandatory
..- Approvers can modify the requests
..- They can approve or reject roles
..- All the approvers need to approve
..- Approvers can reject request
..- No detours, no confirmations, no approving or rejecting via mail, no forwarding
..- Approvers cannot approve a request with risk
I cannot post the log because this happend yesterday and the log only records the most recents events.
What more information do you need?
Thanks a lot
User Validity Dates is really something special in CUP. You can set the user validity to "tomorrow" but when the request is approved the day after tomorrow, the provisioning will fail. In SAP backend you can set the validity date to almost every date you want, would be nice to have this option in CUP as well.
Hi Frank,
provisioning user which are only valid until yesterday doesn't make sense for new users.
But for exisiting user - instead of deleting them. We would set the validity date to yesterday - therefore the user can't login. At the beginning of following month all "out of date" users will be deleted by a background job.
For accounting reasons, user has to exist the whole month to bill a service fee at the end of the month.
The Access Control behaviour isn't satisfying at this point and isn't consistent to the ECC / R/3 behaviour, as I explained earlier.
regards,
Christian
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