Looking for the backend table for EIC email inbox

[Former Member]

Hi all,

We were asked to modify the EIC Inbox screen for emails (not activities) to include the email address that sent the email. We were requested to add a column for the same so each inbox item displayed will include "From email address".

With that change requested, would you know which table in SAP contains the data extracted by the EIC inbox email search so we can reference it as the source for the new column?

[Former Member]

Hi,

Try table THREIC_IBEMAIL.

Hope this helps.

Donnie

[Former Member]

Nope, V_HREIC_IB_EMAIL contains the configuration for email receiving, not the email coming from outside of SAP. An example would be if you sent an email to EIC and it reached agent inbox, then we would add in the column your email address since you are the sender of the email.

Appreciate the reply though

[Former Member]

Ok. How about THREIC_CONTACT?

[Former Member]

This one still does not solve it. It contains emails and other contacts but these are already attached to the activities. We're looking for the ones that are not yet attached to any activity (still on the inbox).

We're looking now on a class CL_HREIC_ATTR_EXT_MAIL, not a table as it has the method GET_SENDERADDRESS. We still to investigate this one further but probably will leave it for tomorrow.

[Former Member]

Remember, when searching the inbox for e-mails, you don't see e-mails but workitems, created by workflow triggered when a new e-mail is received in the sytem.

Check Tcode: SWEL

Check the following post for some additional information for adding columns.