CRM deleting queue Entries

[Former Member]

Hi All;

I am new to CRM system.

Can we delete the errors on queues in SMQ1 tcode?

Like SMQ1> check the option "waiting for Queue only" = X then execute > There is many queues with SYSFAIL status ,

when I double click a queue , There is lot of entries with RECORDED and only one with error "RED" ie RFC communication error (old date) .

If I delete that error the status will be changed from SYSFAIL to READY. I have tested in QA. Can I proceed the same in Production? Will it cause any data inconsistency?

Regards

SeethyMeerasahib

[Former Member]

Hi;

I have tried to execute LUW manually and it went through . On production we have error message of "License Check Logon not possible " on queues. This one happened when we try to start the DR server while making the production Down.

Please suggest which method I can follow to flush the error.

1. delete queue entry

2. Execute LUW

error shooted on August 2010.

Your suggession is highly appreciated.

Regards

Seethy