CUSTOMER COMPLIENT

[lakshmi_prasad7]

Can any body guide me how we will enterr customer complient in sap system

My existing customer complient have objects like 1)observation 2) investigation 3)proposed to corrective action

can any body guide me how we will enter above objects in QM01 and my query is customer complient booked by marketing or sales department once i enter the complient i want to send to mail QC to investigation purpose

each object have means observation and investigation and proposed to corrective action have 1page discription i am unable to create that lengh of catalogs so i enter the long text

how we will get the print this much of lengh customer comlient if any body work this business kindly guide me

[Former Member · Accepted solution]

Hii,

Customer complaints can be maintained in SAP QM module with Quality Notification F1.

Customer complaint Process

1. You have to assign the inspection type 06 to material master.

2. The moment 651 movement (inwarding of customer returns) occurs, it creates one inspection lot of origin 6.

3. Record the defects against this lot through QA11 / QA32

4. Quality notification will automatically be created for this.

5. You can see summarised reports in MCOV, QM15.

In QM01/QM02 maintian the following fields & related information,

1. Subject tab - Customer Observation on defects means complanits

2.Processing tab - u can mention when the problem has occured & Customer contact person

3. Item tab - define defect code information with code grp and defct location

4. Task tab - u can define Permanent action on task

5. Item tab Task - Mention the containtment immediate action to be taken.

6. Activities - Activity done & investigation information and preventive action.

Check and revert abck.

[lakshmi_prasad7]

Thank you very much