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Messed up UTF8 characters

Former Member
0 Kudos

Hi,

There is a form where are typical characters like AbCd, polish characters like ĄbĆd, and Cyrillic characters.

Prints of this form are fine on the most of printers except one. HP 4100. We have couple of that, the same situation on them all.

Polish and Cyrillic characters are changed to another strange one.

The used device type is HPUTF8. Print preview is OK.

How can I troubleshoot that? How can I find out that printer firmware is unicode printer and it have necessary fonts installed?

Thanks for any suggestions,

K

Accepted Solutions (0)

Answers (1)

Answers (1)

aidan_black
Active Contributor
0 Kudos

Hello Konrad,

It is very likely that this is a problem with the fonts installed in the printer. When you print via a Unicode device type like HPUTF8, the printer itself must have the Unicode Andale fonts installed as described in SAP Note:

750219 - Unicode UTF-8 printing with HP printers

There is another possibility. If you connect your printer to a windows system, you should be able to print Cyrillic characters to a printer without these fonts installed if you print via the Unicode cascading fonts device type SWINCF.(see SAP Note 812821)

You can use Access Method S if the printer is connected to a Windows print server running SAPSprint.(Note #894444) You use Access Method G if the printer is defined in the Windows Print manager of your Frontend PC.

regards,

Aidan