Restriction in S_SMC_47000016 or CRM_DNO_SERVICE_MONITOR

[Former Member]

Hi All,

I want to restrict displaying messages/notifications to all key users in S_SMC_47000016 or CRM_DNO_SERVICE_MONITOR.

e.g. business partner 139 should not be able view notifications raised by BP 131.

Does it involve any new auth object to be created or can I use old one, if yes which one and how?

Another alternative is to use User specific variants which I did but I want to hide variants in the above tcodes. How?

Thx in adv

Bhushan

[Former Member · Accepted solution]

hi

refer this

[|]

jansi

[Former Member]

Hi Christoph,

Your solution refers ChaRM but we're using service desk so issue is in CRM_DNO_SERVICE_MONITOR and not related to status change in change request.

reg

Bhushan

[Former Member]

Hi,

as long as you use transactions CRM_DNO_MONITOR and CRMD_ORDER, the menitoned BADIs are correct.

ChaRM and Service Desk use the same transactions and BADIs.

Regards,

Christoph

[Former Member]

Hi,

We dont have work centers nor incident management configured yet ! Even SU15 tcode is not available in Solman 4.0.

Still the object to restrict notifications based on business partner or key users is unknown. I also tried creating user specific variants and assigning to new tcodes but how do I prevent users from selecting variants in S_SMC_47000016 or CRM_DNO_SERVICE_MONITOR?

Thx

Bhushan

[Former Member]

Hi,

please check the following thread for a possible development solution:

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Regards,

Christoph