billing document referencing a credit note

[former_member765996]

I have a requirement to create a billing document that references a credit note that is already in the system. A credit note was created for returns for an invoice that has been paid and we now want to create another order and bill the customer less the amount of the credit memo. Its a cash payment and an invoice is not created.How do we go about that.

[Former Member]

Hi,

Since you have created a Credit Memo for returns and the customer who paid for the invoice has got all his cash payment back, create an order, delivery and invoice cycle in the system again and bill the customer.

Std SAP would allow you to create only a Credit memo request wrt to an existing credit memo and not a normal order.

Else, you will have to configure copy controls from G2-OR and determine the qty, value using custom routines.

Regards,

Amit

[former_member765996]

Thanks for the response. we have created a new sales order and delivery for the customer but the challange is how to refence the crdit memo to the new order or invoice.The customer is supposed to pay less the amount of the credit memo, so when billing or crating an order is there a way we can reference the credit memo?

[sidi_reghioui]

is this your scenario:

- sales order, delivery and billing document created for customer, say 100 pce

- customer payed for the order of 100 pce

- customer returns 10 pce

- credit memo request and credit memo created for 10 pce

- customer orders a new order say 200 pce

- you create a sales order, delivery and billin document for 200 pce

But customer should only pay for his new order the value for 200 -10 = 190 pce

is this right?

I don't think you need to do anything as the FI postings anyway are updated and the Open items for the customer in FBL5N should show this.

It is just a payment process, your accounting clerk should inform the one who raises the order that the customer is only to pay for the difference.

Well, this how we do it (in Pharmaceuticals).

regards

Sidi

[former_member765996]

Thats exactly the scenario as you have described it. The client want the difference to be calculated *automatically* by the system so the cashier doesn't have to do a manual calculation outside the system to determine the difference to be paid by the customer. Is there a tcode that can capture the sales order and the amount of the credit note and show the difference to be paid by the customer for the new order ie (200-10=190). or if there is another way to achieve that. I do appreciate your help on this.