Mail Sender Communication channel not polling

[Former Member]

Dear all,

In our PI 7.1 Sever, we have observed a issue.

Sender mail communication channel status is green in RWB-->Channel monitoring but the channel does not pick up any mails form the mailbox.

After we stop and then start the channel, it is picking up the mails.

Any pointers on the root casue for this issue and any resolution steps or any SAP Notes to implement will be of great help.

Regards,

Younus

[Former Member]

Hi,

Is it like everytime you have to restart the mail channel again and again?

Sometimes it happens, a quick restart will refresh the adapter cache and the messages are processed.

So, its not a problem.

Regards,

Sushama