Service Desk - Solman WorkCenter - authorizations

[Former Member]

Dear SAP,

I have implemented the service desk. I do have an authorization question :

1. D01 is our managed system.

2. P33 is our solman system.

3. User UTEST33 is created on D01 and P33

4. User UTEST33 has the following authorizations in P33 :

SAP_SUPPDESK_CREATE and Z_RFC_ACL (including S_RFC and S_RFC_ACL authorizations objects).

My problem :

1. I can create a message from D01 to P33.

2. When I am loggued on P33, I get this option :

Support Desk

My problem :

I have the following options :

- My message

- My message - status "new"

- My message - status "in process"

- My message - status ...

I do not see any message I have created in D01. Do you know why '

If I add role "SAP_SMWORK_INCIDENT_MAN", I have access to the SOLMAN_WORKCENTER, but I see my message and ALL

other messages.

My goal is :

1. I am able to create my message from D01.

2. I will be able to see my message and only my message (not all messages from my colleagues) in SOLMAN_WORKCENTER.

Which role should be added to user UTEST33 ?

Thanks in advance for your inputs.

Best regards

SAPNetWeavAdmin

[Former Member · Accepted solution]

hi

pls chk this

[|]

jansi

[Former Member · Accepted solution]

Hello Jansi,

First of all, thanks for your input.

I have removed CRM_TXT_ID authorization from UTEST33 user.

Now, I do not have access to any message.

Example : it works with the following setting for CRM_TXT_ID auth. object :

Activity : 02, 03

Text ID : * to *

Texs : application object : *

==> I do have Messages and Queries displayed and available.

Example : it DOES NOT work with the following setting for CRM_TXT_ID auth. object :

Activity : 03

Text ID : * to *

Texs : application object : *

==> I do have Messages but NOT Queries displayed and available.

In other terms, without CRM_TXT_ID auth. object, it does not work.

Best regards

SAPNetWeavAdmin