After Oracle Upgrade to 11G - Not able to open shopping carts in SRM system

[Former Member]

Dear Friends,

We have upgraded the Oracle to 11G on our SRM development

system.

Now we have an issue with opening the shopping carts from below url.

http://ussapdjs00.corpnet2.com:8001/sap/bc/gui/sap/its/bbp_mon_sc?sap-

client=600

But we could able to open the shopping carts from SRM(JED) system

through SAPGUI.

When we try to open the shopping carts from the URL, it is througing

ABAP dumps as below after taking long time.

28.09.2010 14:15:45 ussapdjs00 SYM98632 600

C SYSTEM_CORE_DUMPED

ShrtText

Process terminated by signal 11.

With this issue, we could not able to release the system to users for

operations.

Can some one please help me on this with some solutions.

Thanks in advance,

Regards,

Srinivas

[Former Member]

y

[Former Member]

Dear Friends,

We have applied latest kernel as below.

SAP R/3 Kernel information

SAP R/3 Kernel 640_EX2

Database Client Library OCI_102

created in AIX 2 5 00029F1AD300

created on Sep 26 2010 20:38:32

Support Level 0

Kernel Patch number 348

Source ID 0.348

DBSL Patch No. 335

ICU Version 2.6.1 Unicode Version 4.0

libsapu16 Version 1.0025 Sep 24 2010 20:08:26

Now issue is resolved... Thanks one and all for your help.

Regards,

Srinivas

[former_member185954]

Hello Srinivas,

As suggested by Mark, 640_EX2 does not support Oracle 11, we have recently upgraded to 640_EX2 at a customer site, it only supports Oracle 10g.

Another possible issue is your SAP_BASIS patch level, I thought it might be too low, but check the PAM for more details.

Regards,

Siddhesh

[Former Member]

Hello All,

Thanks for your response.

As per standard SAP upgrade guide "Database Upgrade Guide Upgrade to Oracle Database 11g Release 2 (11.2): UNIX "

=============

HOME 5.10 Updating the SAP Kernel from 640_REL to 640_EX2

If you are running a 640_REL kernel, you must update it to 640_EX2. We do not support running a 640_REL kernel with an Oracle 11.2 database.

Prerequisites

You have an SAP System running with 640_REL kernel and you just upgraded your Oracle 9.2.0.8 database to Oracle 11.2.

Procedure

Update your SAP kernel to 640_EX2, performing the kernel switch as described in SAP Note 1058988.

=============

We have upgraded our kernel to 640_EX2 with patch level 327.

Please help me on this.

Thanks...

Regards,

Srinivas

[Former Member]

OK.....

But reading the note through 640_EX2 is only linked to the 10G client.....

and you are running 11G...

So I'm confused....

Mark

[former_member185954]

Hello Srinivas,

Please read SAP Note 1398634

Oracle 11.2 for SAP Kernel 6.40_EX2, 7.x and higher
Oracle Version 11.2 will be released for these SAP kernel versions. In these kernel versions, basically only those SAP product versions that will still be at least part of SAP Extended Maintenance in 2010 will be released for Oracle 11.2.

Maybe your version of SRM isn't under SAP Extended maintenance in 2010.

Another note to lookout for is:

Note 1434131 - Release of Oracle 11.2 versions for older SAP versions

Also, please check if your BASIS patch level is okay.

Regards,

Siddhesh

[Former Member]

What is your operating system? From 'signal 11' I gather some kind of Unix.

And from 'signal 11' I also gather that an Oracle patch might be missing. Did you apply all of them, as described in the installation guide and relevant SAP notes?

[Former Member]

Hi,

Thanks for your response.

Our operating system is AIX. with 5.3 version.

And we have applied latest version oracle client software.

1) Oracle client version.

orajed> genezi -v

Client Shared Library 64-bit - 11.2.0.1.0

System name: AIX

Release: 3

Version: 5

2) SAP Kernel release information (we have upgraded the kernel to 640_EX2):

-

---

disp+work information

-

---

kernel release 640

kernel make variant 640_EX2

DBMS client library OCI_102

DBSL shared library version 640.00

compiled on AIX 2 5 00029F1AD300 for "rs6000_64"

Please help me on this to proceed further.

Thanks..

Regards,

Srinivas

[Former Member]

Do not think your kernel is right or supported...

What is your SRM release..

Mark

[Former Member]

I was referring to Oracle server patches.

Either ask the person who installed Oracle 11g.

Or you may find out with command opatch lsinventory.

And compare with the list from the corresponding SAP note.

(I haven't the number at hand, sorry.)

regards

[fidel_vales]

> Hi,

>

> Thanks for your response.

>

> Our operating system is AIX. with 5.3 version.

>

> And we have applied latest version oracle client software.

> 1) Oracle client version.

> orajed> genezi -v

> Client Shared Library 64-bit - 11.2.0.1.0

> System name: AIX

> Release: 3

> Version: 5

>

But that is not the client used by SAP kernel.

Have you installed the LATEST 10.2.0.4 oracle client?

Is the SAP kernel using it (properly configured the environment variables for the JEDADM user, not ORAJED)?

In addition, have you checked the stack trace created, usually it is on the DUMP?

[Former Member]

Hi All,

Our SRM system : Component version SRM 4.00

SAP_BASIS - 640 - with 0016 patch level.

We could able to open the shopping carts from SAPGUI level.

Please let me know your suggetions...

Thanks... Srinivas

[Former Member]

Hi,

Pretty sure the 640_EXT kernel is not supported for 11g. Most likely your problem

Have a look @ https://service.sap.com/pam

Mark