Accessing Solution Manager CHARM Via SAP CRM

[Former Member]

Hi

Is it possible to accces charm of soultion manager via SAP CRM

If so how does it work and documentation are welcomed

Thanks in advance

R-K

[Former Member]

Dear R-K,

please elaborate the situation weather you want to implement CHarm in CRM? or want to access from CRM?

If you want to access from CRM please tell us what is requirement?

Charm can not be implemented in CRM but I think somehow you can access from CRM should be possible should think about the possible ways RFC or Portal.

Regards

Shailesh Mamidwar

[Former Member]

option 1

> customise sap crm to cater for the external product in terms of what solution manager charm / service is currently doing for sap componet

. Create all the status for this products eg: transport is in Dev for product A, Transprot is in QA for product A or product is in Prod then test and close the call

> access solution manager from crm (NB: work center / service desk can be accessed through crm) the problem is WE NOT SURE OF CHARM

> also customise crm to cater for IT related issues like broken laptop or netowrk cable not working or IT related query,

Option 2

> intergrate the external product to solution manager o

> Customise CHARM / service desk to cater for this external product in solution manager the way it does for sap components / ibase

[mateus_pedroso]

I think this is not possible, CHARM implementation is available just in Solution Manager.

[Former Member]

thought so just wanted to confirm.., can we customise charm to work the same way it does sap components with other product other than sap ?

the idea is that we can bring those prodcut customize charm to accomodate this external product,

Thanks