Setting up service desk in Solution Manager

[Former Member]

Hi,

As part of project we are required to setup 'Service Desk in Solution Manager' at client site.

My boss asked me if I know how to do that. Does anyone know where would I be able to get information on that?

Thanks.

[mateus_pedroso · Accepted solution]

Check this documentation too.

http://service.sap.com/rkt-solman => SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) => Operations with SAP Solution Manager => Monitoring of Mission-critical Processes: Incident Management =>

How to Maintain IMG for Service Desk

Incident Management - Overview

How to Create an IMG Project for Service Desk Configuration

[Former Member]

Hi

Adding more you can check below links

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

Regars

Uday

[Former Member]

Hi,

For service desk setup please visit our sapnet sevice.sap.com/rkt-solman -> SAP Solution Manager 7.0 -> Support Organizations / Service Providers -> Service Desk (topic) (it is still relevent although you maybe in EHP1)

Please kindly take note on the IMG setup topic especially, all the sub topics should be helpful in giving you a better idea.

Hope this helps.

Cheers

SH

[sunny_pahuja2]

Hi,

To configure service desk, check below link:

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a281d7ea-0c01-0010-679d-b8c7fd120...

http://help.sap.com/saphelp_sm40/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

Thanks

Sunny