Could not find parent - Seeburguer MT

[Former Member]

Hi. Gurus.

I'm working with BIC Seeburguer to convert EDI to xML and vicevers.

One week ago on Message Tracking Page - Error Monitor Tab I saw many records with issues con column status " could no find parent :....." The temporal solution is reimported these records but each day increase more records.

Anybody know how can solved the issue. ?

Regards,

[Former Member]

Hi Luis,

this might be very tricky...

When you write entries into Message Tracking (Filestore, Mapping, etc..) all entries are imported into the MT-database by a job which is called "Consolidator". This job runs every minutes (configurable) and before an entry is imported the Consolidator is doing a few plausibility checks.

If you get an error message "...parent not found" this usually means that the consolidator is trying to import an entry where the database field cWfId and cParentWfId is used, but there is no "Parent"-Entry in the database where cWfId matches to the Id given in cParentWfId.

One reason for this might be: Splitter Module is used.

For exmaple you receive a file into XI, you run Classifer, BIC, Splitter,.. and in your Spit-Channel there is a Filestore-Module

which is writing the splitted file into Message Tracking. You might have used the property "parentID". But there is no filestore module in your parent channel, so there is no parent-child connection.

Another reason might be that the child entry is imported by the "Consolidator", before the parent entry is imported.

Since the Consolidator runs every minute, a child entry is imported, but the parent entry is imported with the second run, since it's processing time was a few seconds longer than the child message (can also happen if you split messages..)

So there are a few rare situations where this can happen.

Can you describe your scenario (how are file processed) in detail?

Any mapping functions that write into the Message Tracking database?

Which version of Message Tracking do you use?

regards,

Daniel