CUP: Avoid requests to be pending for approval: Best approach?

[Former Member]

Hi all,

We would like to receive inputs for the different approaches you are using to avoid requests to be pending for approval.

What is to say, to provide provisioning for new users eventough the role owner of one role requested hasn't respond the request.

Many thanks in advance. best regards,

Imanol

[Former Member · Accepted solution]

Alpesh, many thanks for your response.

You mention three point but just list two. Which is the third one?

Kind regards,

Imanol

[Former Member · Accepted solution]

Hi Imanol,

Suppose a request is pending for approval to an approver. You can do following things

1 Send Reminder mail. You can configure reminder mails in Configuration-> workflow->Email reminder.

From here you can configure the time period and the email contents.

2 you can set escalation. You set escalation navigating to configuration-> workflow-> stage.

open a stage, you can set wait time and escalation configuration

you can escalate to next satge, alternate approver & to administrator.

3 you can also configure stale request setting.

Configuration-> requests-> stale request.

you can define the time period of the stale request.

All open requests will be closed after that period. you need to run the background job for that.

proviosning will not happen in this case

kind Regards,

Srinivasan

[Former Member · Accepted solution]

Hi Imanol,

To cure a pathologically late approver you could try to forward the request to his superior. You do that couple of times and eventually the superior will have a talk with this guy.

regards,

vit

[Former Member · Accepted solution]

Sorry. I forgot to mention @ stale requests feature but Srinivasan already did.

Regards,

Alpesh

[Former Member]

Imanol,

We don't want to provision users when one or some of the approvers have not approved the request. We have configured the following 3 items so that the requests gets pushed through:2

1) Escalation: After 72 hours to the back-up approver

2) Email Reminder: Every 24 hours

Regards,

Alpesh