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approval Workflow email not triggering

Former Member
0 Kudos

All,

We have done all the required configurtaion in SOCT, Background job scheduled, Forward Workitem set, SO16 config done. Also I checked the consistency by BBP_BP_OM_INTEGRATE and its all green

Still approval email is not triggering at all.

We are in SRM 7.0 with extended classic scenario.

Has anybody faced this issue before.

Regards,

Smita

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

What job did you scheduled??? You need to schedule /SAPSRM/OFFLINEAPPROVALSEND to send emails and /SAPSRM/OFFLINEAPPROVALGET to process the inbound emails from inbox..

Also before that do you see any mails in SCOT Outbox?? if not please check the SAP inbox of that user for workitem notification first..

Thanks!!

Bharath

Answers (1)

Answers (1)

former_member183819
Active Contributor
0 Kudos

Hi

first clarify Bharat question.

did workitem generated and can you see them in SOST transaction.

Muthu

Former Member
0 Kudos

I have scheduled RSWUWFMLEC. No Work item in there in SOST.

Former Member
0 Kudos

Thanks alot to Bharath,

Full points awarded.

Now Can you tell me how to change the content of this email.

Former Member
0 Kudos

You have many options to change the content in program /SAPSRM/OFFLINEAPPROVALSEND like Line1, Line2 so on..

Thanks!!

Bharath