SRM Shopping Cart Offline Approval

[Former Member]

1. I see from SAP Note 1166763 there is a Consulting Solution for the Blackberry. I see from various SAP Notes that other customers do approve Shopping Carts via the iPhone.*

Does SAP also have a Consulting Solution for the iPhone?

Are there any additional hardware/software requirements to approve Shopping Carts via the iPhone?*

2. Not all users may have a Blackberry or iPhone. They may have to approve via Mircrosoft Outlook, as described in this URL: http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/content.htm*

s the Offline Approval method configurable by user? Can some users approve via MS Outlook, and some users by Blackberry or iPhone?

[Former Member · Accepted solution]

Hi

The Blackberry Consulting solution can be used for iPhone too. The solution works this way, The email communication happens through SRM SErver and your mail server for these devices. When email comes back from these devices, the SRM programs for offline approval reads the emails for some particular action (may be YES NO or , APPROVED etc). If the return email has the information in it, then offline approval programs gets executed and approves the cart.

So the solution is just to decode the incoming email and then process the work item

Regards

Virender Singh

[Former Member · Accepted solution]

Virender,

Good to hear from you, long time no speak.

Thank you for your response.

Can Offline approval be done by userID? Some users will approve via Microsoft Outlook, some by Blackberry, and some by iPhone.

Thank you,

Bob McCarrick

[Former Member · Accepted solution]

Robert,

Yes. All these devices at the end send approval/rejection email to SRM Server email address.

SG

[Former Member]

Robert,

The basic architecture of offline approval revolves around sending Approval/Reject Email to SRM Server.

So, you should be able to do offline approval from any mobile device. From configuration point of view the SRM server email should be registerd with your SMTP server to accept emails.

SG

[Former Member]

SG,

Thank you very much for your response.

Robert