on 09-21-2010 1:59 PM
Hello all,
Could any one provide me with document for SLA setting in service desk.
BR,
Alok
Hi Alok,
Check these
https://websmp101.sap-ag.de/~sapidb/011000358700000122472008E.PDF
http://www.renet-web.net/2009/07/21/slas-made-easy-in-sap-solution-manager/
Regards,
Shyam
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