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Interview Question - regarding Inquiry

Inquiry is a non binding information, It has detail abt the item and the quantities requested by the customer.

Inquiry is what the customer inquires abt product to the help desk executive.

The question is: If a customer inquires abt the product say X to the help desk executive. The executive does not aware abt the product the customer inquires. The system also not picking the product in the name X ( customer specified name). The product may or may not available. How the executive has to go abt in taking the Inquiry?

Pls kindly advice me on the question

regards

Ram

Former Member
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