Interview Question - regarding Inquiry

[Former Member]

Inquiry is a non binding information, It has detail abt the item and the quantities requested by the customer.

Inquiry is what the customer inquires abt product to the help desk executive.

The question is: If a customer inquires abt the product say X to the help desk executive. The executive does not aware abt the product the customer inquires. The system also not picking the product in the name X ( customer specified name). The product may or may not available. How the executive has to go abt in taking the Inquiry?

Pls kindly advice me on the question

regards

Ram

[Former Member]

hi

In the item detail entry of va01 there should be a column for the customer material number. If you enter the customer material there it will bring up the SAP material number.

Also the drop down list box for that field will allow you to search for the customer's materials. (This all assumes you have

the customer material numbers setup in the knmt table 'logistics / sales & dist / master data / agreements')

Also we can check SAP material no based on customer materila no in KNMT table

[Former Member]

As I said earlier, there's no customer material record for the product X ( customer specified name)

[Former Member]

Hi Ram,

As per my knowledge that is the only way that help desk executive discuss with the customer. If HCL interviewer is not satisfied means....i don't think is there any other ways...

Wish you all the best..

Regards,

SK

[Former Member]

Hi Ram,

Its where CMIR( Customer material info record ) comes into the picture. If the Help desk executive doesn't know the p[roduct which the customer enquires then he has to check the CMIR. Click on ordering party tab and enter the Customer material information and press enter so that system will pick up the material no which is ln the system.

Another op[tion here is If the customer material info was not aware by the help desk executive then he needs to go for alternative materials for the same material needs to be explained. Thats where Material determination comes into picture in SAP.

I hope it will help you.

TRegards,

SK

[Former Member]

Hi

thanks for the reply.

I Have told them the same thing. But they said its not picking up in CMIR. What else the executive will do?

[Former Member]

Hi,

He needs to show the similar materials, otherwise he will collect the customer details. Later he will check the product details and he will contact the customer over the phone and he can complete the transaction. Its just Pre sales activity.

Regards,

SK

[Former Member]

Everthing I have told the HCL Interviewer, but still the HCL guy has not get satisfied.

Thanks a lot for replying me.

Reagrds

ram