Business Partner in Service Desk can only be selected via F4

[Former Member]

Please help me find the error. It seems that everything has been configured ok, but if you type in the BP number directly in the field "processor", there is the error message "business partner 201 can not be the message processor". If you select the same bp number via F4, there is no error message. What's wrong?

BP has been defined as employee.

[Former Member]

Hi,

Use BP_GEN transaction code then go to userlist->Add system select solman system which shows all users in that then select the user by double click then goto Edit->create business parterner. This will create user as BP user automatically with required values. Hope this helps to avoid error. I have tested but working fine when I enter BP number and press enter.

Thanks,

Ajay.

[Former Member]

All employees are maintained as well in the BP roles "general" and "employee" as also in the organizational model...

[Former Member]

Hi,

I have the same problem. Do you finally find the solution?

Thanks&regards.

[Former Member]

Hi,

What is the role given for your BP

see that it is maintained as employee

Regards,

Shyam