Charm - how manage issues after go live phase

[fuso_andrea]

Hi all,

ny customer use Charm Implementation project for managing roll-outs of new countries in his SAP ECC Landscape.

Now Test Phase is going to end and he asks himself: "how can I manage issues after go live in Charm?"

If I have to create additional TRs for bug fixing in the weeks after go-live can I manager them in Charm?

I know there is the function for create TR direct in Talsk List, is this the correct way?

In other words, do I manage issues after go-live out of Change Documents using Task list?

As you know, Is there any best practices from SAP od from elsewhere?

Thanks o lot

Giovanni Lippolis

[khalil_serrhini]

Hello,

In theory for your rollout you should have user a solman project of kind 'Implementation'. Once the implementation is finished; you should create a maintenance project on the exact same landscape so you can manage evolutions and bug fixes of your implementation. So answer to your question is no.

Please use Maintenance Project on same landscape than your rollout and you ll then be able to user SDCR, SDMJ and SDHF for urg. correction

Hope this helps

Regards

Khalil