Entry not found in object buffer

[Former Member]

Hi,

When we create service desk message we are getting Entry not found in object buffer error error. Can you please help me out to resolve this issue.

Thanks

[Former Member]

Hello Rajesh,

Can you be more specific in your request ? Giving us the whole error message (with msg number) and the situation where the problem happens... Could be helpful to help your problem to get solved !

BR.

Stéphane.

[Former Member]

Stéphane,

we are getting above mentioned error when we try to save SD message in notif_create Tcode.

Steps:

After entering all required fields in notif_create and attached couple of XLS files and when we try to send(save) message we are getting this error.

Thank

[Former Member]

Hello again,

Is it a customized support message (e.g. ZLFN for instance) or the standard one ? If customer message, check your action profile... You need to have a copy from the standard action SLFN0001_ADVANCED_UPDATE_DNO.

Hope it helps.

BR.

Stéphane.

[Former Member]

Hi Stéphane,

it is a customized support message and we have copied standard action and named as ZSLFN0001*

this issue occurring only for one user.

Thanks