Auto Reaction alerts for PI 7.1 system not getting generated

[Former Member]

Hi,

Auto Reaction alerts for PI 7.1 system not getting generated,we are receiving email alerts for all other systems in the landscape.

Only PI 7.1 system alerts are not beeing generated.SAP_CCMS_MONI_BATCH_DP is running on the PI system

Are there any extras steps to be performed for 7.1 systems?Please let me know.

Thanks in advance.

Thank,

Srini K

[raguraman_c · Accepted solution]

Hi,

Go to RZ20.

Expand the corresponding MTE node.

Go to Menu Views --> Status Autoreaction,

check if you have status READY or Run Required.

If the status is "Run Required" Refer note 1265906.

Hope this helps.

Feel free to revert back.

-=-Ragu

[Former Member · Accepted solution]

Hi Raghu,

Thanks for the information.

But our Solution Manager is on SP23 ,so 1265906 is already delivered.

The status of the alerts in Solman is ACTION_REQUIRED.

We are receiving alerts for all the other systems in the landscape(7.0/7.01) only 7.1 systems are not sending email alerts .

I guess some extra configuration need to performed for 7.1 systems......

Please help us to solve this ...Thanks in advance..

Srini

[Former Member · Accepted solution]

Hi,

Check if the processing of the send e-mail method in that system is set to background and not dialog in RZ21.

Goto RZ21> Open the send e-mail method> tab "Control" --> Set the value to "Periodically in background process (as job) and save the method.

Thanks,

Rinkal

Edited by: Rinkal Salia on Sep 13, 2010 11:09 PM

[Former Member · Accepted solution]

Hi Salia,

Thanks for the information.

The email method is set to "Only in central system ,triggered by ccms agents" And i get alerts for the other systems.

For Availability Monitoring "dialog process" is checked and i receive alerts for all other systems .

Only PI 7.1 systems are not generating emails.

I am worried if changing to background will disturb all the other systems in the landscape . Please let me know your thoughts.....

Thanks,

Srini K

[Former Member · Accepted solution]

Hi,

I dont think it will impact other systems. However in any case you can reset it to the previous value always.

Thanks,

Rinkal

[Former Member · Accepted solution]

Hi

it should be "Only in central system ,triggered by ccms agents"

can you check your config against this,

[Setting Up Central Auto-Reaction Methods |http://help.sap.com/saphelp_nwpi71/helpdata/en/49/945f2b9ee72222e10000000a42189d/frameset.htm]

jansi

[Former Member · Accepted solution]

Hi,

Thanks for your responses.

The issue got resolved after performing the below step

Rz21 --> Technical Infrastructure -->Reorganize segment table -->Click Execute.

Thanks,

Srini K